Thank you for visiting and shopping at ALLOUAYAVE.COM. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Orders are shipped within 3-8 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We do not charge for shipping unless otherwise specified in your Order receipt. In that case, the cost of shipping and carrier will be listed there, where you will have the option to accept or refuse the cost.
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
ALLOUAYAVE.COM ships to all addresses within the continental U.S. We do not ship to Hawaii or Alaska or any U.S. Territory.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
ALLOUAYAVE.COM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
ALLOUAYAVE.COM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Please see our Refund Policy if you wish to return your ordered product.
If you have any questions about this policy, please contact us at firstname.lastname@example.org or call us at (920) 639-8296.